Terms and Conditions.

These terms ("Terms", "Terms and Conditions", "Ts&Cs") apply to you if you intend to use our website or purchase products from our online store, in-store or on our 3rd party app. These terms should be read alongside, and are in addition to our Privacy Policyalso set out on this site.

Please read these terms carefully and feel free to make a copy of them as you so wish, for your own record. We hold the right to and may change these terms (including the Privacy Policy) from time to time which is your responsibility to keep an updated account of. By using any features on this site, you agree that you have read, understood and accept these terms. If you do not accept these terms you may not use this sites' features or purchase any products from our store, in this case, we ask that you leave the site immediately.

About

In these terms, references to "we" or "us" (ABOVE AND BELOW THIS STATEMENT) are directed to TRU:VAI LTD (trading as Bar TRU:VAI), in every instance. Bar TRU:VAI is a company registered to trade in England, United Kingdom (registered number 10916685) Whose registered business address is 11 Willow Brook Close, Stokesley, Middlesbrough, England, TS9 5FL. Our registered VAT number is GB 321392430. 

Terms of Sale; Contract Creation

The placing of an order via our website, in-store or on our 3rd party app does not require any form of contract between us and yourself (customer). Order acceptance and the contract between you and us will only be formed on the dispatch to you of the product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the "Returns and Refunds" section below. 

Non-acceptance of an order may be a result of one or more of the following:

  • The product(s) you ordered being unavailable from stock

  • Our inability to obtain authorisation for your payment

  • Our inability to verify that you are 18 years old or older

  • The identification of a pricing or product description error

  • The repeated or fraudulent use of vouchers.

Terms of Sale; Prices

All prices are quoted in pounds sterling (£/GBP), and may be per bottle or per case, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.

Although we endeavour to ensure that all pricing information on our website/ online store is accurate, occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before dispatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our phone call (or attempted phone call) or email (or attempted email), we will consider this is a withdrawal of your order.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes or import tariffs (including but not limited to the imposition of any new or replacement duty or tariff by the WTO or any other competent authority domestic or international) or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.

Terms of Sale; Delivery

Delivery options and their terms are as follows.

 

1. Free Delivery to Stokesley (Over £25.00) - Delivery is free if the delivery address is within a 5 mile radius of Stokesley and the total order cost is £25.00 or more (Excl. Delivery) . Customers whose delivery address falls within a 5 mile radius can select "Delivery to Stokesley" as their delivery option, at no extra cost. The judgement of the '5 mile radius' is made by the Bar TRU:VAI member of staff who is processing the order.

The Est. Delivery time for this option is 1-3 Working Days.

2. Delivery to Stokesley (£24.99 or less) - Delivery to Stokesley is a flat rate of £3.00 for all orders £24.99 or less. Customers whose delivery address falls within a 5 mile radius can select "Delivery to Stokesley" as their delivery option. The judgement of the '5 mile radius' is made by the Bar TRU:VAI member of staff who is processing the order. 

The Est. Delivery time for this option is 1-3 Working Days

 

3. Click and Collect - Customers can collect their order in-store at Bar TRU:VAI if you so wish, for free. To do this, select "Free Click and Collect" as the delivery option and a member of staff will contact you to arrange a time/ date for delivery.

The Est. time that orders will be ready to collect is 1-2 Working Days.

4. Free Delivery Over £100.00 spend - Customers whose total order cost (Excl. Delivery) is £100.00 or more can select "Free Standard Delivery" at checkout.

The Est. Delivery time for this option is 3-5 Working Days.

5. Standard Delivery - Delivery is a flat rate of £8.50 for all orders £99.99 or less. Customers whose delivery address is outside the 'Stokesley 5 mile radius', and their total order cost (Excl. Delivery) is £99.99 or less, Delivery is £8.50.

The Est. Delivery time for this option is 3-5 Working Days.

Bar TRU:VAI is not held responsible for damage in transit to orders or any other misplaced errors that may occur with our 3rd party delivery couriers.

If you have any special requests regarding delivery or you will be unavailable during the estimated delivery times, it is your responsibility to inform us of this either via the "Contact Us" page, email or by noting this in the "Add A Note" section at checkout, where you will be prompted to 'Tell us something...'.

 

Terms of Sale; Returns and Refunds

Returns and Refunds should be processed in-store at Bar TRU:VAI. If this is not possible then you should visit the "Contact Us" page on our website and select "Return an Order" as the regarding matter. You should ensure that you provide us with your "Order Number" as well as all other required information set out in the "Contact Us" form, in accordance with our Privacy Policy.

All Returns and Refunds must be requested within 14 calendar days, starting the day you receive your order. The Returns and Refunds process is deemed to have been requested by the customer once we receive the request via the customer visiting us in-store or by filling out the "Contact Us" form and selecting "Return an Order" as the regarding matter.

 

Terms of Sale; Security

All personal information (including payment method details) you enter into our website is entered in accordance with our privacy policy. For more information regarding our privacy policy please click here.

Terms of Sale; Voucher Codes

Voucher Codes (also referred to as "Coupon Codes", "Promo Codes" and/ or "Welcome Discounts") are valid for one use only, for one transaction only and for one customer only. Not available in conjunction with any other offer, unless otherwise stated. 

Each specific voucher code, past and present and their terms and conditions can be found below.

10% Off 'Welcome Offer'

To redeem the offer: the customer should enter their name and email address into the respective boxes on the 'mailing list' page and by doing so adheres to the privacy notice on that page and to these terms and conditions . The customer will receive an email to their inbox (junk/spam, if not available) with the discount code attached to that message. 

To use the offer: the customer should enter the code given to them into the 'Discount Code' box at checkout and then proceed with payment (online).

 

To use the offer: the customer should show the bartender the code either printed or digitally or verbally telling the bartender, repeating word-for-word (in-store).

  1. This discount code is valid for one week, once claimed.

  2. Not in conjunction with any other offer (online or in-store) Except 'Delivery Offers', in which case both can be applied.

  3. Can be used online by entering it at checkout or in-store by showing or telling a member of staff the discount code that is sent via email.

  4. Bar TRU:VAI and it's members of staff hold the right to remove, dismiss and/ or decline a customer from using this discount code, where ever they deem appropriate to do so (online or in-store).

Terms of Sale; Delivery Offers

From time to time, Bar TRU:VAI may hold 'Delivery Offers'. 'Delivery Offers' are all subject to the terms above and below this statement and are valid in conjunction with other Voucher Codes, unless otherwise stated.

 

Each specific delivery offer, past and present and their terms and conditions can be found below.

Free Delivery to Stokesley

Delivery is free for all orders if the delivery address is within a 5 mile radius of Stokesley. Customers whose delivery address falls within a 5 mile radius can select "Free Delivery to Stokesley" as their delivery option, at no extra cost. The Est. Delivery time for this option is 1-3 Working Days. If the customer selects "Free Delivery to Stokesley" as their delivery option and their delivery address is outside a 5 mile radius of Stokesley, their order will be void and cancelled and the customer will be informed of this via email, by a member of our team

 

The judgement of the '5 mile radius' is made by the Bar TRU:VAI member of staff who is processing the order.

  1. This offer is valid for customers whose delivery address is within a 5 mile radius of Stokesley.

  2. Can be used in conjunction with ONE other offer (i.e. 10% Off 'Welcome Offer').

  3. Bar TRU:VAI and it's members of staff hold the right to remove, dismiss and/ or decline a customer from using this offer, where ever they deem appropriate to do so. 

Free Delivery Over £100.00 spend

To redeem the offer: the customer should ensure that their total order cost (Excl. Delivery) is £100.00 or more. The option to select "Free Standard Delivery" will become available , at checkout. Select this option and proceed with checkout as normal. Est. Delivery time for this option is 3-5 Working Days. See "Delivery" terms (above) for more details.

  1. This offer is valid for all orders that are over £100.00 spend (Excl. Delivery).

  2. Can be used in conjunction with ONE other offer (i.e. 10% Off 'Welcome Offer').

  3. Bar TRU:VAI and it's members of staff hold the right to remove, dismiss and/ or decline a customer from using this offer, where ever they deem appropriate to do so. 

Terms of Sale; Re-sale

Customers should note; that the products listed on our website are for their own, personal, consumption and use only. Products bought from Bar TRU:VAI in-store and/ or online are not to be re-sold, in any way and/ or otherwise used for commercial purposes. It should also be noted that the product images and any other images that are used on this website are the property of Bar TRU:VAI and should not be copied to make profit, distributed to other companies and/ or saved and used for commercial purposes.

Terms of Sale; Age Verification & Restrictions

In the United Kingdom, it is against the law for someone who is 17 years and 364 days old or younger to purchase and/ or attempt to purchase intoxicating liquor (alcoholic beverages) from any store (in-store and/ or online). Similarly for someone who happens to be 18 years old or older cannot purchase intoxicating liquor (alcoholic beverages) for someone who is 17 years and 364 days old or younger.

Any visitor to this site, who attempts to enter our "Shop" will be required to verify their age, in accordance with the privacy policy and these terms. If you are not 18 years old or older, you may not enter, use or purchase any products from our store however, you may still use all other features on this website.

These terms are subject to change. Any queries, questions or concerns should be reported to Bar TRU:VAI visit the Contact Us page for more information.

Last Updated: 27 JUNE 2020 at 17:08am

Quick Links

Contact Us

69-71 High Street

Stokesley 

North Yorkshire

TS9 5BQ

 

Tel: ‭01642 713442‬

Email: bartruvai@gmail.com

Opening Hours

Monday - 10:00 - 16:00

Tuesday - 10:00 - 16:00

Wednesday - 10:00 - 16:00

Thursday 10:00 - 22:00

Friday - 10:00 - 00:30

Saturday - 10:00 - 00:30

Sunday - 10:00 - 00:30

These are our new temporary opening times, once we open we will adapt as we see suitable.

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